Frequently Asked Questions
Which areas do you serve?
As of August 2016, we are proudly serving homes and businesses in Fulton, Gwinett, Cobb, and Cherokee counties. If you are outside of this area, please give us a call so we can give you a recommendation on an alternative.
At what times do you provide support?
Our normal business ours are 7am to 7pm Monday thru Saturday with the exceptions of most major holidays. Both remote and in-home support services are by appointment only. If your challenge falls outside these circumstances, please still give us a call so we can see how we can help.
Can I purchase a membership for a family member or friend?
We are more than happy to facilitate support for a friend, family member, co-worker, or client. We would love to hear what you have in mind and let you know how we can help.
Do I need to be home for in-home support?
We would always prefer that you are present during our support calls. In fact, 95% of our on-site visits are happily attended by the member. Many if not most of our visits quickly transition from service to learning. We want you to understand what is happening and/or show you some really great things you can do with the technology you invest in. We can and do make exceptions under carefully considered circumstances.
Will you speak with my spouse, child, or friend regarding their issue?
Yes! We provide an introduction and initial support for anyone interested in support from Tech Sensei. Our initial support will be limited in scope but we can always add new devices to your membership or upgrade it to accommodate your changing needs.
Will you stay for dinner?
What are you having?
Are there additional costs?
Unlimited remote support is included in every plan. Setup for new devices and new memberships is always included. Additional costs apply for additional services. Up to 2 hours will be dedicated per in-home support session, at no additional cost. Each additional hour will be billed by the full hour at $79/hour.
What about Refunds?
If you are ever unsatisfied with the support and experience you receive, please speak to us during a follow-up call or any time that is convenient for you. If we are unable to resolve your issue, we will refund any charges incurred for that service.
Can I change Plans or cancel at any time?
Yes! You may cancel at any time and incur no further charges. If you wish to upgrade, we can quickly explain how upgrading works and get you started.
What about Refunds?
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How do I schedule support?
Please know you can always consult your welcome packet for quickly accessible information about how to schedule support. Schedule an appointment at anytime by visiting our calendar here.
Can I switch devices?
Of course! If you need to replace your phone, we will support your new device at no charge. If you are adding devices then your membership will need to be upgraded or modified.